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Terms and Conditions



Acceptance of Commission

Once your order has been placed deposit has been paid then you will be deemed to have accepted these terms and conditions.


The customer may only cancel the commission if it, or the preparation sketches has not already been commenced but they agree to forfeit their deposit of which is 25% and is required to secure the order. A contract will not be entered into until receipt of cleared funds for a deposit.


The balance will become due on completion of the commission.The customer agrees that the fee is non-negotiable.The customer agrees that if the requirements change from the original order, i.e. additional subjects, addition of a bridle, change of background or props etc, that an additional fee in line the artist’s current fees will be incurred.




Lorna Lancaster (the artist) can provide framing but only for paintings that are collected.  If the customer requires the unframed commission to be delivered or posted the customer agrees to pay a reasonable charge for this. Alternatively the customer may collect the unframed painting from the artist.



Lead times

Although a rough timescale for completion will be given and every effort will be made to meet this, the customer accepts that no guarantee can be made for completion by a required date and the artist will not be liable for any losses or inconvenience occurring if completion is delayed.


Photograph to Painting 

The artist's paintings are a blend of impressionistic and realism and aim to capture the character, spirit and likeness of your pet. They are not hyperphotorealism. Photographs taken in different lighting conditions (ie sunny versus indoors/dull day) will show different colour qualities. The artist sees different colours in highlights so the customer should be completely happy with the photograph qualities they choose for the artist to work from. 


The customer accepts that if the photograph they choose for the artist to work from is not the best quality and more suitable ones are unobtainable, the artist will make every effort to ensure a good likeness to the photograph and make any reasonable small adjustments (ie eye colour) required by the customer to improve the likeness if possible. The customer accepts there may be an additional charge for this depending on the amount of extra work needed. If it is not possible to improve to the customer's requirements, the artist will explain why, and if the painting is not a good likeness, or the style of painting has to be more impressionistic, due to poor quality of the customer’s photographs, this will not give grounds for rejection of the commissioned artwork on completion. 

Gift Vouchers

If you purchase a gift voucher you can always upgrade to a bigger size at extra cost. If you choose a smaller size than the worth of the voucher the balance is non-refundable. Please note gift vouchers are valid for One Year from the date on the voucher. 

Painting Care

If your pastel portrait/painting is shipped by post it will be wrapped in archival glassine paper. 


If you choose to unwrap your painting before you take it for framing, please remove the glassine paper by lifting very carefully and ensuring you do not wipe it, or anything else, across the painting. Although your painting has been sprayed with fixative it will still smudge if handled carelessly. Do not worry if there is a slight impression of pastel on the glassine paper. 


Please take your painting to a reputable framer who will mount and frame it accordingly to protect it. 


Please do not hang or store your painting in direct sunlight or damp conditions. 



Photographs and copyright

If the photographs supplied are by a professional photographer, then written permission to use these photographs to paint from must be obtained from the photographer by the customer before the commission will be accepted and commenced. If the customer is supplying the photographs they confirm that they have taken them themselves OR that they entitled to grant permission on behalf of the friend/relative who took them for Lorna Lancaster to create artworks and paint from the photographs supplied. The customer is responsible for ensuring that the relevant permissions have been given and agrees to take responsibility if the above is not adhered to.

The artist may be able to come and take photos of your pet depending on distance, for a fee. 


The customer owns the painting but Lorna Lancaster retains the copyright and reproduction rights of all artwork/images created during the course of creating this commission after the customer has paid the balance and taken possession of the painting. 


Model release

Lorna Lancaster, her agents and/or licensees may use any images produced in connection with this commission for promotional use i.e. leaflets etc and advertising - including the internet.The customer agrees with:The use by Lorna Lancaster, her agents and/or licensees of any images produced in connection with this commission for any use without restriction. Note: if the painting is a surprise gift to the subject’s owner (or the subject, if an adult person), and the customer is in doubt that they will agree please let me know in writing at the time of returning this agreement. If the artwork is particularly suitable for me to use for further commercial purposes, and you have let me know in writing that you are in doubt, I will contact you after you have presented the painting to the recipient to ensure they are in agreement.

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